Wednesday, August 01, 2012
Tuesday, January 24, 2012
Another Episode of Chatting With Customer Service: Bank of America Edition
Roxanne: Hello! Thank you for being a valued Bank of America customer! My name is Roxanne. May I please have your complete name and the last four digits of your checking/ savings account number?
You: XXXXX
Roxanne: Perfect! Thanks for verifying that information, I really appreciate it XXX! How may I assist you on your personal checking and savings account today?
You: I just got hit with a savings account fee, which I've nver seen before
Roxanne: I understand your query regarding the fee assessed. I'll certainly check that right away for you.
Roxanne: Please give me some time while I review your account information.
Roxanne: Thank you for patiently waiting.
Roxanne: XXX, upon review of your account, this is a newly opened account.
Roxanne: For new savings account, it is free of monthly maintenance fee for two months so customers may be able to establish the maintaining balance within the given period.
Roxanne: The ways to pay for the monthly maintenance fee of $5 for your Regular Savings account are: maintain a minimum daily balance of $300 or monthly automatic scheduled transfer from any personal checking account of $25 or more.
Roxanne: As none of these were met, fee was assessed.
You: is this a new fee? I don't really use this account, not for years. I've never had this fee assessed, ever.
You: I've had this accoujht for years
You: like, 20 years
You: but I can close all my accounts and do business with another bank if your guys don't remember
Roxanne: I have reviewed the Deposit Agreement and a Schedule of Fees disclosure for Regular Savings account but this fee is not something new.
Roxanne: We certainly appreciate your business with us as a long time client.
Roxanne: I regret that you feel like changing banks, you are a valued customer and we value your relationship with the bank
You: you do? you just told me I just opened my account.
Roxanne: I apologized as I overlooked on the opening date.
You: and your charging me a fee, that I've never paid before
Roxanne: I see that you've been with us since 1996
Roxanne: Paying fees is frustrating Jim, especially when they are unexpected.
Roxanne: We would like to make sure that the fee was explained why it was assessed.
Roxanne: Let me review your account for one moment to see whether a refund is possible.
You: ok, 15 years and no fee for savings
You: if a refund is not possible, I'll be closing my account tonight
Roxanne: I appreciate your patience
Roxanne: Jim, if you wish to close the account, I can also help you with that.
Roxanne: I will bring the balance to zero and process the closure.
Roxanne: You need not to pay for the fee.
You: please close the savings account, I'll close the checking account tomorrow once I open up a new account with another bank
Roxanne: I understand how frustrating this could have been and I sincerely apologize for any inconvenience this may have caused.
You: yeah, nice work BOA
Roxanne: Jim, can you also verify your name and middle initial as it appears on the account?
You: for 5 bucks you just lost another customer
You: Xxx X Xxxxxx
You: former loyal BOA customer
Thursday, December 01, 2011
Sunday, September 18, 2011
Friday, June 10, 2011
Friday, May 20, 2011
Monday, May 09, 2011
Sunday, March 20, 2011
Saturday, March 12, 2011
Tuesday, February 22, 2011
Anabelle Camilla Pic Flood
I hacked the new Facebook pic viewer and can save images off fb. Ask me how if you care. Good news Speredelozzi.com viewers, you can now see Anabelle w/o a facebook account.
Monday, February 21, 2011
Sunday, February 20, 2011
Speredelozzi.com Announcement: Speredelozzi.com may have something to announce... soon.
Facebook post from Dan 2/20/11:
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Saturday, February 05, 2011
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