Jimbo in a tie.

Jimmy posing for the new iPad commercial photo shoot.

Cowboy!

Another Episode of Chatting With Customer Service: Bank of America Edition

Roxanne: Hello! Thank you for being a valued Bank of America customer! My name is Roxanne. May I please have your complete name and the last four digits of your checking/ savings account number?

You: XXXXX

Roxanne: Perfect! Thanks for verifying that information, I really appreciate it XXX! How may I assist you on your personal checking and savings account today?

You: I just got hit with a savings account fee, which I've nver seen before

Roxanne: I understand your query regarding the fee assessed. I'll certainly check that right away for you.

Roxanne: Please give me some time while I review your account information.

Roxanne: Thank you for patiently waiting.

Roxanne: XXX, upon review of your account, this is a newly opened account.

Roxanne: For new savings account, it is free of monthly maintenance fee for two months so customers may be able to establish the maintaining balance within the given period.

Roxanne: The ways to pay for the monthly maintenance fee of $5 for your Regular Savings account are: maintain a minimum daily balance of $300 or monthly automatic scheduled transfer from any personal checking account of $25 or more.

Roxanne: As none of these were met, fee was assessed.

You: is this a new fee? I don't really use this account, not for years. I've never had this fee assessed, ever.

You: I've had this accoujht for years

You: like, 20 years

You: but I can close all my accounts and do business with another bank if your guys don't remember

Roxanne: I have reviewed the Deposit Agreement and a Schedule of Fees disclosure for Regular Savings account but this fee is not something new.

Roxanne: We certainly appreciate your business with us as a long time client.

Roxanne: I regret that you feel like changing banks, you are a valued customer and we value your relationship with the bank

You: you do? you just told me I just opened my account.

Roxanne: I apologized as I overlooked on the opening date.

You: and your charging me a fee, that I've never paid before

Roxanne: I see that you've been with us since 1996

Roxanne: Paying fees is frustrating Jim, especially when they are unexpected.

Roxanne: We would like to make sure that the fee was explained why it was assessed.

Roxanne: Let me review your account for one moment to see whether a refund is possible.

You: ok, 15 years and no fee for savings

You: if a refund is not possible, I'll be closing my account tonight

Roxanne: I appreciate your patience

Roxanne: Jim, if you wish to close the account, I can also help you with that.

Roxanne: I will bring the balance to zero and process the closure.

Roxanne: You need not to pay for the fee.

You: please close the savings account, I'll close the checking account tomorrow once I open up a new account with another bank

Roxanne: I understand how frustrating this could have been and I sincerely apologize for any inconvenience this may have caused.

You: yeah, nice work BOA

Roxanne: Jim, can you also verify your name and middle initial as it appears on the account?

You: for 5 bucks you just lost another customer

You: Xxx X Xxxxxx

You: former loyal BOA customer